About Us

Who We Are

BIDICON is made up of a group of personnel committed to offering the best service to our clients. We are an on-shore business process outsourcing (BPO) company, provides customer life cycle management services. The company offers outsourced services for all voice and non-voice customer interactions; sales/services, including sales helpdesk, outbound-lead generation, cross sell/up sell, back office, order processing, document collection, activation/validation/support services etc.

We do this by utilizing qualified and groomed associates who goes through stringent recruitments and training process,

We are salespeople, dispatchers, informers, consolers and most importantly - we are friendly! We believe in growing long-term relationships with every client that we serve. Our approach to any assigned task is to make it simple using fine customer management skills. We adopt a personalized approach to each client’s needs and design a streamlined process that ensures best results.

Rigorous selection processes, intense training and testing periods of our calling are regular formalities. Qualified trainers continually review and work towards an optimal performance of each caller to ensure desired results in favor of our clients.


Our Vision

To be the Leader in the BPO industry

Our vision is to be recognized nationwide as the leader in the BPO industry. While industry leaders are rapidly moving up the service chain and implementing technology-driven value additions which will enhance business process operations. Pursuing similar vision, Bidicon Infoservices Pvt. Ltd is all set to explore new domains with tremendous potentials to become one of the most preferred outsourcing partner.


Quality Processes

Our biggest strength lies in our outsourcing model with a structured client-engagement and delivery framework that is quality and process centric. Quality is a vital enabling function structured to bring improvements during the time of migrating process as well as once the process is live in operation.

Quality is headed by a team of Auditors and Quality Analysts. This team drives Quality rigor through Quality Assurance and Quality Control. While QA helps strategically to identify trends and business inconsistencies, QC attempts continuous improvements beyond the standards agreed in ‘Service Level Agreement’.

Key Elements of Quality

As a Customer:

  • Constant endeavor to exceed customer expectations.
  • Customer surveys are undertaken and incorporated into a “Customer Index”. Well-defined and extensively documented project management plan ensuring “zero surprises” for our customers

As an Employee:

  • Ongoing programs for career growth, training and self- development.
  • “Employee Satisfaction Index” to monitor satisfaction with work culture, process training, colleagues and opportunities provided.
  • Fair and objective performance appraisal system.

As an Investor:

  • Complete transparency in operations.
  • Continuous initiative to yield higher returns on capital deployed.

As a Business Partner:

  • We do not treat our vendors as our “suppliers”, rather they are our “partners in growth”.
  • Payments are made on-time and as per agreed terms.
  • Long-term relationships derived from high levels of performance and quality.