Services

In today’s competitive world, it’s simply not enough to have the “latest and greatest” product or service. As your business grows, you need to be fully prepared for increasing customer support demands and expectations. That’s why we are providing premium customer service solution that is absolutely crucial for your success.
If you’ve been depending on an in-house customer service team, one of the drawbacks is they typically don’t work in the evening, weekends, or holidays, which leaves large gaps in your customer response. Even during work days, internal teams often take hours or days to answer customer inquiries.

Highly trained call center agents know how to turn prospects into customers, nurture leads, close deals, service customers, increase customer retention and brand loyalty. They work tirelessly to improve all aspects of the customer service process and help to drive sales, increase productivity and ultimately improve your company’s bottom line.

Services we offer:

• Customer Service/Support
• Claims Processing Services
• Order Taking & Order Processing Services
• Help Desk
• Inquiry Handling
• Product Information Request
• Up-Selling and Cross-Selling Services
• IVR Services
• Billing Enquiries

We build trust and credibility for your business, and enhance your reputation by providing top tier service. Our expert agents are thoroughly briefed on your unique projects and objectives to ensure they’re fully armed before each call. You’ll be proud to have them represent your organization. More businesses trust our Outbound Calling Center over the competition because we deliver superior results, and consistently increase their productivity and revenue.

We, at BIDICON provide cutting-edge outbound call center services that enable businesses to reach right parties or potential buyers in order to leverage new level of efficiency and operational benefits. We do more than just place calls. We know how to effectively communicate to move the sales process forward. Our friendly and knowledgeable agents set appointments, generate leads, conduct surveys, confirm appointments etc. You can depend on us for all your outbound calling needs to flow seamlessly without a hitch.

Services we offer:

• Lead generation (End to End)
• Fundraising Activity
• Appointment Scheduling
• Information Verification
• CSAT Surveys
• Acquisition & Telesales Services
• Telemarketing Services
• Third Party Verification Services
• Market Research / Business Intelligence
• Quality Assurance
• Retention Activity

In the Business Process Outsourcing or BPO industry, non-voice processes actually entail activities where the agents are not required to speak to clients/customers. Our agents are experts at written communication and we focus on being understood by your customers by highly efficient agents of BIDICON.

Our non-voice processes are as cost effective and efficient as our voice processes; we have designed our services to meet your deadlines.

Services we offer:

• E-mail Support
• Chat Support
• Data Processing Services
• Banking Data Entry Process
• Order Processing
• Billing
• Form Filling Jobs
• Banking Back End Support

We provide end to end collection services through our domain expertise, trained and groomed agents who go through stringent recruitments and training process.FOS team members physically visit customers place for document collection as per SLA. We assist our clients to get the below works done which involves data security & client Confidentiality.

We do proper scheduling of FOS agents based on appointment time and territory to ensure the complete adherence to the process, time committed for appointment and other requirements.

Services we offer:

• CHQ/DD Collection
• Fundraising Activities
• Form filling and Document Pickup
• Bill Collection
• Debt Recovery Activities
• KYC Document Pickup
• F2F activities